Privacy Policy

1.Information we collect

We collect information you choose to provide when you contact us, request a price, or place an order through WhatsApp, phone, email, or our website.

• Contact details, such as your name, phone number, email address, and delivery address.
• Order details, including products, quantities, preferences, payment status, and messages exchanged with our team.
• Delivery and transaction information supplied by courier or payment partners, such as tracking details and payment confirmation. We do not need or ask to store your complete card, UPI PIN, or banking credentials.
• Basic technical information automatically sent by your browser, such as device type, IP address, browser type, and pages visited, when hosting, security, or analytics services are enabled.

2.How we use your information

• To answer enquiries and confirm product availability, price, shipping charges, and payment details.
• To accept, pack, dispatch, deliver, and provide support for your order.
• To send necessary service messages, including order and delivery updates.
• To maintain business, tax, accounting, fraud-prevention, and customer-service records.
• To improve our products and website and, only where permitted, send offers you may be interested in. You may ask us to stop promotional messages at any time.
• To comply with law, enforce our terms, and protect customers, our business, and the public.

3.When we share information

We do not sell or rent your personal information. We share only what is reasonably required with service providers that help us operate, such as courier, payment, communications, hosting, analytics, accounting, and professional-advisory providers. We may also disclose information when required by law, to protect legal rights, or in connection with a business reorganisation.

An order or enquiry started on WhatsApp is also subject to WhatsApp's own privacy practices. Payments and courier services are similarly governed by the relevant provider's terms and privacy notice.

4.Retention and security

We keep personal information only for as long as it is reasonably needed for the purposes described above, including applicable legal, tax, accounting, warranty, and dispute-resolution requirements. We use reasonable organisational and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure.

5.Your choices and rights

Subject to applicable law, you may ask what personal information we hold about you, request correction or deletion, withdraw consent for optional processing, or raise a grievance. Withdrawing consent does not affect processing already carried out lawfully and may prevent us from completing a requested service. To make a request, contact us using the details below; we may verify your identity before acting.

6.Children's privacy

Our products and services are intended for adults who can enter into a contract. We do not knowingly seek personal information directly from children. A parent or guardian who believes a child has provided information should contact us so we can take appropriate action.

7.Updates to this policy

We may update this policy to reflect changes in our practices or applicable law. The revised version will be posted here with a new “Last updated” date. Material changes will apply prospectively unless the law requires otherwise.