Shipping Policy

1.Order confirmation and shipping charges

Because orders are confirmed with our team, the exact delivery charge and serviceability will be shared before you approve and pay for the order. Charges may depend on destination PIN code, parcel weight, order value, delivery speed, and courier availability. We do not currently promise international shipping unless our team agrees to it in writing before payment.

2.Processing and delivery estimates

• We normally prepare confirmed, paid orders for dispatch within 2–4 business days. Sundays and public holidays are not business days.
• After dispatch, delivery generally takes 3–7 business days, depending on destination and courier serviceability. Remote locations may take longer.
• Custom, bulk, pre-order, or temporarily unavailable items may need additional time; we will communicate the expected schedule before confirmation.
• Courier delays caused by weather, transport disruption, strikes, government restrictions, natural events, or other circumstances beyond reasonable control may extend these estimates.

3.Tracking and address changes

Where tracking is available, we will share it after dispatch. Tracking can take up to 24 hours to update. Check your name, complete address, landmark, PIN code, and phone number before confirming. Contact us immediately if a correction is needed; an address generally cannot be changed after dispatch and the courier may charge for redirection or re-shipping.

4.Delivery attempts and returned parcels

You or an authorised person should be available to receive the parcel. A delivery recorded by the courier to the address, recipient, security desk, reception, or authorised neighbour will be treated as delivered. If a parcel is returned because the address or phone number was incorrect, delivery was refused, or reasonable delivery attempts failed, we may deduct forward and return shipping costs from any refund. Re-shipping requires payment of the new delivery charge, except where the failure was ours or the courier's.

5.Damage, tampering, or missing items

Inspect the outer parcel at delivery and refuse it if it is visibly opened or seriously tampered with. For damage, leakage, an incorrect item, or a missing item, contact us within 48 hours of delivery. Keep the product, label, invoice, and all packaging, and send clear photographs plus an unedited opening video showing the sealed parcel, shipping label, and issue. This evidence helps us verify the claim with the courier; it does not remove any rights you have under applicable law.

6.Delayed or lost parcels

If tracking has not moved for an unusual period or the parcel is past the communicated estimate, contact us and we will raise an enquiry with the courier. A replacement or refund for a lost parcel is processed after the courier confirms the loss or our investigation reasonably establishes it. We will not ask you to pay twice for an order lost in transit.