Refund / Cancellation Policy

1.Cancelling or changing an order

Contact us as soon as possible by WhatsApp, phone, or email. You may cancel or change an order without charge before it has entered packing or dispatch. Once packed or handed to the courier, cancellation or changes may not be possible. If we can stop an order after costs have been incurred, actual payment, packing, or shipping charges may be deducted where lawful and disclosed to you.

We may cancel an order because an item is unavailable, a price or listing contained a material error, payment could not be verified, the address is not serviceable, or the order appears fraudulent. If we cancel after receiving payment, we will refund the amount collected for the cancelled items and any related unspent delivery charge.

2.When we accept a return or claim

Report these issues within 48 hours of delivery using our contact details below. Include your name, order details, a description of the issue, and clear photographs. An unedited opening video showing the sealed parcel and shipping label is strongly requested for damage, shortage, or wrong-item claims because it allows faster verification.

• The item delivered is different from the item confirmed in your order.
• An item or quantity is missing from the parcel.
• The product is damaged, leaking, contaminated, expired on delivery, or otherwise defective.
• The parcel is lost in transit or another return or refund is required by applicable law.

3.Food-safety return restrictions

Because spices and tea are food products, we cannot ordinarily accept a return for change of mind, taste preference, an opened or used pack, minor natural variation, or a product stored or handled incorrectly after delivery. This hygiene restriction does not apply when the product is wrong, damaged, unsafe, defective, or otherwise eligible for a remedy under applicable law.

4.How an approved claim is resolved

After reviewing the claim, we may offer an appropriate replacement, replacement of the affected quantity, or refund. We will bear reasonable return and re-delivery costs when the product is wrong, damaged, defective, or the mistake is ours. Do not send a product back without instructions from our team; unauthorised returns may be refused for food-safety reasons.

5.Refund timing

Approved refunds are initiated within 5–7 business days after approval or, where a return is required, after the returned item is received and inspected. Refunds are normally sent to the original payment method. Banks and payment providers may take additional time to credit the amount. Cash or alternative-method refunds will be arranged directly where an original-method refund is unavailable.

6.Refused and undeliverable orders

If a correctly supplied parcel is refused or returned because of an incorrect address, unreachable recipient, or failed delivery attempts, the order may be treated as a post-dispatch cancellation. Actual forward and return shipping charges may be deducted from the refundable amount. No deduction will be made where non-delivery resulted from our error or the courier's established failure.

7.Your statutory rights

This policy is intended to provide a fair process and does not limit any mandatory remedy available under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or other applicable Indian law.